Urgent Care

Urgent Care

St. John Animal Clinic sees patients by appointment. We understand that ailments and injuries are unplanned and need to be treated when they arise. We offer Urgent Care for our established patients to help accommodate them when problems arise and they need to be seen. In order to continue providing excellent service to you and our patients, we have implemented the following guidelines for our services:

• Please call on the day you are planning to bring your pet in for Urgent Care. We value your time and would like to help alleviate congestion and increased wait time for Urgent Care. We aim to do what we can to see each patient in a timely manner, but depending upon the case load and severity of each patient’s problem, wait times will vary and can be 1-2 hours. Please call the day you are coming, before you come, to describe your pet’s problem and to find out if there is a better frame of time to come. There are NO appointment times provided for Urgent Care patients.
• Urgent Care may not be offered every day that we are open. Please call on the day you are planning to bring your pet in for Urgent Care to be sure it is available. If your pet needs to be seen outside of these hours, and your pet cannot wait until the next available appointment, we can still “squeeze” your pet in between scheduled appointments.
• If your pet needs to be seen and you are unable to wait, you can drop your pet off. Patients will be seen in the order they arrived, and wait times will vary and can be 1-2 hours. If you have a time constraint, you are welcome to drop your pet off, and your pet will stay in line. Please let the receptionist know you are interested in dropping your pet off. A team member will get your contact information for today, have you sign some paperwork and get a thorough history. This will allow the doctor the opportunity to evaluate your pet and treat it accordingly. We will be in contact with you and let you know when to return to pick up your pet.

Once you are checked in to Urgent Care, a team member, if available, may help alleviate your wait time by offering to begin your pet’s office call with blood work and radiographs. In addition to your pet’s physical exam today, the doctor may recommend blood work and radiographs to make an accurate diagnosis. These diagnostics are valuable in a wide range of cases, from a pet that just doesn’t seem quite himself to a pet that is really feeling sick.